Payment Methods
If you are interested in purchasing anything on this site, you may do so by adding
the item to your shopping cart. We accept Mastercard, Visa, Discover, and American Express credit or debit cards, Echecks
and PayPal for online orders. Our normal handling time for most orders is 24 hours. If order is paid
by E-check your order will ship once the payment has settled, normally 3 to 5 business days.
Privacy Policy
Contact information including email address,
telephone number, address, etc. which is provided by the user is used solely for the purpose of completing the order. This
includes information pertaining to gift recipients. Financial information including credit card numbers, expiration dates,
billing address is used solely to bill the customer for their order. Nitrous Body does not sell or otherwise provide
any information to outside mailing lists.
Return Policy
Your
Satisfaction is Our Top Priority. If there is ever a problem with an order, Nitrous Body Jewelry will do its very best to
remedy the situation. However, because we are dealing with body jewelry, certain ground rules regarding returns must
apply to ensure the safety and health of everyone. For the safety of all people involved, returns will be accepted only
if the following apply:
- The jewelry is in its original, unopened bag.
Look carefully at your jewelry before opening the bag it was shipped in. Make sure your item is what you ordered.
Is it the color, style and size ordered? Are there any visible manufacturing defects? Be certain, because once
you've opened the bag it's yours to keep -- no exceptions!
- You contact us within 2 days
of receiving the jewelry
- The item received is defective
- The
item received is not what was ordered (wrong color, wrong size, etc.)
If you do have
to make a return, please email us and explain your reasons for why you need to return the item. Once we respond
and agree that it is an approved return, you may then mail it back to us with:
- The
original packing slip
- A copy of the email; and,
- Proper
padding/packaging (our bubblewrap envelopes are reusable).
There will be no
exchanges without our email indicating it is okay to return the item, and Nitrous Body will not accept or take responsibility
for return items which never reach us, or which reach us in damaged condition of any kind. Any authorized return must
be shipped (postdated) within 2 weeks of receiving our authorization. No returns will
be accepted after 2 weeks. NO EXCEPTIONS. Send
to:
Nitrous Body Jewelry Returns
PO Box 1096
Pacific City, Oregon 97135
NO CREDITS OR REFUNDS WILL BE ISSUED for returned items. Approved return
item(s) will be replaced with new one(s) and shipped back to you immediately.
NOTICE: Any
order sent to destination other than billing address will be verified via telephone confirmation. A valid telephone number
for the payer MUST BE PROVIDED. If a valid telephone number is not provided the order will ship to the billing address AND
NOT to a secondary address.
Oregon State Law and observed industry standards prohibit
us from accepting returns of Body Jewelry. So, please inspect your jewelry through the clear pouch before opening it --'cause
once it's open, it's yours to keep.
AGAIN... Nitrous
Body will not return or exchange items because you order the wrong size, gauge or style, just decide you do not want
the item, if you fail to contact us within 2 days of receipt, or if you fail to return ship the authorized return within 2
weeks of receipt of authorization. If you are unsure of how an item will look, if you feel it might be too big/too
small, or if you have any questions, please contact our sales department BEFORE making a purchase.
We are happy to help you make an informed purchase.
Nitrous Body Jewelry has been known
to make an exception and agree to an exchange of merchandise that is not defective in some extreme circumstances, however
shipping charges and a 20% restocking fee will be assessed when we send the replacement jewelry *(if an item must be returned
due to a manufacturing defect, please see policy above).
Nitrous Body Jewelry has
been known to make an exception and agree to an exchange of merchandise that is not defective in some extreme circumstances, however
shipping charges and a 20% restocking fee will be assessed when we send the replacement jewelry *(if an item must be returned
due to a manufacturing defect, please see policy above).
Policy Regarding Gold or Special Order Items:
NO CANCELLATIONS WILL BE HONORED ON GOLD, SPECIAL ORDER OR CUSTOM ORDER
ITEMS -- NO EXCEPTIONS. Such orders are made to order overseas, and paid for in advance by Nitrous Body on behalf of
the customer; therefore, all associated charges will be passed along to the customer unless
cause for return is due to receipt of a defective piece. All gold body jewelry and carved organics,
in particular, are custom made to your order and is not kept in stock.
*If you
place an order and decide you want to cancel it before it is shipped or put into production, you may request
a cancelation, but there will be a 15% processing fee. This charge covers our administrative costs incurred from processing
credits back to your bank or charge card, as well as other technical costs such as online inventory restocking.
Holidays Observed:
Following is our Holiday Schedule. These are the days we will be closed, but you can
still place orders which will be shipped when we return:
Easter Sunday
(3rd Sunday in April)
Memorial Day (last monday in May)
Independence Day, July 4
Labor Day, (1st monday in
September)
Thanksgiving Day, (last thursday in November)
Christmas Eve (we will close at noon), Dec 24
Christmas
Day (December 25)
New Year's Eve (we will close at noon), Dec. 31
New Year's Day (January 1)
Mothers' Day
Fathers' Day